Polar Heart Rate Monitor
Polar Heart Rate Monitors and Accessories
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Customer Help and Information

Policy Index:

Product
Return Procedure

Follow this procedure for fast service:

  1. Request a "Return Authorization Number" (RA)
  2. Once you have received the RA#, complete the Product Return Form.
  3. Write the RA# on the outside of the package.
  4. Products shipped without a RA# or Return Product Form will not be processed.
Sales Tax We do not collect sales tax for any state.
Cancellation You can cancel your order at any time prior to shipping (2pm EST).
Free Shipping Follow this Free Shipping Link.
Defective Product
Policy

Defective merchandise must be returned to Polar Service Center.

Customers who wish to return monitors for service or repair should contact the Polar Service Center or call 1-800-227-1314.

Follow the instructions on the Polar website.
Exchange
Policy		 Netsales Central offers a 30-day satisfaction guarantee on all monitors. Monitors returned for exchange must be returned in AS-NEW unused condition with all packing/packaging material, and instructions.

Refund
Policy

You may return any non-defective monitor for a refund (less shipping cost and restocking fee) within 20 days of the order date.

Monitors must be returned in AS-NEW, Unused, Unopened condition with all packaging material and instructions. You must follow this refund policy:

1 You must make your request for a refund within 10-days from the date of purchase. Review and follow the Product
Return Procedure.
2 To be eligible for a refund, we must receive the monitor within 20-days from date of purchase.
3 Monitors that have been activated in any way or that have input of user's profile setting or have missing package materials, and manuals are subject to a minimum restocking fee of 15% of the total sales price.
4 Monitors that have been used in any activity that touches the skin will not be eligible for refund due to hygiene issues.
5 All shipping, insurance, and handling charges will be deducted from any refund.
6 Upon inspection of the monitor and verification that all refund policies have been met, we will issue a refund less shipping and restocking fee.
7 There are no exceptions to this refund policy.
Polar Accessories Polar Accessories cannot be returned for a refund.

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