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You may return any non-defective monitor for a refund (less shipping cost and restocking fee) within 10 days of the order date.
Note: No refunds or returns on discounted products.
Monitors must be returned in AS-NEW, Unused, Unopened condition with all packaging material and instructions. You must follow this refund policy:
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You must make your request for a refund within 10-days from the date of purchase.
Follow this procedure for fast service:
- Request a "Return Authorization Number" (RA)
- Once you have received the RA#, complete the Product Return Form.
- Write the RA# on the outside of the package.
- Products shipped without a RA# or Return Product Form will not be processed.
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To be eligible for a refund, we must receive the monitor within 10-days from date of purchase. |
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Monitors that have been activated in any way or that have input of user's profile setting or have missing package materials, and manuals are subject to a minimum restocking fee of 15% of the total sales price. |
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Monitors that have been used in any activity that touches the skin will not be eligible for refund due to hygiene issues. |
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All shipping, insurance, and handling charges will be deducted from any refund. |
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Upon inspection of the monitor and verification that all refund policies have been met, we will issue a refund less shipping and restocking fee. |
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Polar accessories cannot be returned for a refund. |
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There are no exceptions to this refund policy.
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